PLEASE NOTE BEFORE YOU PLACE YOUR ORDER:

We are still experiencing some delays due to the huge increase of online orders caused by the Covid-19 pandemic & lockdown.

Mainland UK orders may take us up to 5 "working" days to process  before we can pack & post

So Sorry, please bear with us!

If your local we do offer a click & collect service and a 24h courier service and a Express postal service if you need your order quickly!

We are working very hard to ensure all orders are delivered in a timely manner, whilst taking the necessary precautions to keep our staff safe and well, we thank you for being patent!

We offer three postal service -

Standard Delivery - 4-8 "working days"

Express - 2-4 "working" days

24H Courier - Next day service for orders placed Monday -Thurs AM only

We do strongly recommend you choose our click & click option  if you are purchasing plants

If you would like your order delivered quickly then please choose our 24h Courier or the Express postal service during the corona virus lock-down as there are reported long delays with the Royal Mail  & Couriers. 

We will prioritise all 24 hour courier orders & express orders and send out as soon as we can but please give us a few days to do so, so to cover our-self we are asking that you allow us up to 5 working days.

  

Shipping:

The Shipping prices listed are for the UK Mainland only.

Please note : Not - Ireland, Scottish Highlands. UK Islands or BT address!
(We do also ship worldwide, please email for a quote first)

We offer Free "standard" delivery on orders over £25 to the UK mainland only.
(and any other areas where we can match the cost) all on a economy service.
If you are not sure what is classed by our couriers as UK Mainland please contact us before you purchase.

A few of our items are very large or very heavy or very difficult to pack & post so they are not included in our free delivery offer sorry, but they are very clearly marked & priced to included p&p.  

Prices are separated in the basket and at checkout and increase as each item is entered if it takes the total package into the next size / weight bracket.

Shipping prices include all packing materials etc and dependent on a mixture of Size / Cost / Weight items will go by Royal Mail, Recorded Delivery or Courier. We will use our judgement for which one is best.

UK mainland means all of the UK which is not on an island or accessed only by a toll bridge or is classed by the courier companies we use as the Scottish Highlands.

So UK mainland excludes: All  UK islands, Scottish Highlands, Northern Ireland etc.

Some common sense is needed however, as extra costs are only incurred if we need to send via courier so if you need something that can be sent in the post then there will be no extra. If we can find an alternate courier who can deliver to you for no extra and you are happy for an extra day or two in shipping then we will email options.

Our standard Shipping days are Monday to Thursday  9am - 4pm.
A 24 Hour courier service is offered on orders placed Mon-Thurs AM only
 (please see our our p&p details for prices)

If we are closed or cannot post out for what ever reason we will always state so on this page or by email.


Despatch -

We aim to dispatch your order within 48 Hours (when & if possible), most items are dispatched the same day or next day but Please note t&c's do apply (see below)

Our normal dispatch days for standard p&p are Monday to Thursday 9am -4pm .
A 24 Hour courier service is offered on orders placed Mon-Thurs AM only (please see our our p&p details for prices)

Our Plants are only posted Monday - Thursday am so they will not get stuck in the post over weekends or bank holidays - we do recommend you choice an express or 24h service for live plants.

An email will be sent when your order is dispatched so if it's not received within 5 working days after that email then you should contact us.

We're not a faceless corporation so if you need items urgently or it's a gift for tomorrow please let us know before you order and we'll help out where / if we can!


Delivery -

While we will do our best to keep to to promised delivery dates, they are to be treated as "estimates" only.

We cannot and will not be held liable for any delay in delivery or non-delivery or for any consequential loss.

If a customer has not been able to accept delivery when a courier or Royal Mail has attempted delivery then usually a card will be left.



PLEASE NOTE:

Collection from the royal mail sorting office, depot or redelivery will be the customers responsibility to arrange and organise not ours!

If a customer has not collected a parcel from a courier or Royal Mail following an attempted delivery and the parcel is subsequently returned to us then all costs incurred in such a redelivery shall be chargeable to the customer. 
Currently there is no charges to us for returned items but if you then wish us to re send your item you will be charged the postal or courier costs first.
If you prefer a refund instead then please note we will take off our original postal cost first.
 

Damage Or Loss In Transit -

We have a 48hr period to make claims with our courier so claims for damage or loss in transit must be made within this period by telephone or email with photos of the item and the box initially for speed in sufficient time for the shipper and insurers to be notified within that claim time.

 

Shipping Outside The UK Mainland -

The software for this current site doesn't automatically calculate global shipping costs.

We will be working on adding some standard costs into shipping section but the but the best way to order is to create an order, choose manual credit card as a payment method, and the order will be received here.
We'll then email an invoice and you can choose at that point to commit to the order.

Some items can't be shipped to specific countries so please check with your own authorities before ordering. Pressurised canisters, products containing seeds or plant extracts and some foodstuffs are among the products that often cause issues.
Batteries cannot be shipped via post or courier. Items usually sold containing batteries for LED or solar powered lights will have them removed before shipping, unfortunately no discount is given for this small loss and we will advise before shipping if the batteries are expensive or hard to purchase.

Australia & other islands often have the strictest controls and U.S.A. currently has very slow checking procedures, especially on posted mail through the USPS system. although courier packages get through faster.

Terms & conditions -

Free standard shipping on orders over £25 to UK mainland only (and other areas where we can match the cost)!

Highlands & Islands & some Scottish post codes will incur the following costs only if the delivery has to be made via courier and may take up to 5 working days. please contact us before you purchase if unsure.
You will be contacted for additional payment should these charges apply to your order.

Scottish Highlands: (AB55-56,IV, KA27-28, PH17-26, PH49-50, PA34) +£20

Scottish Islands: (HS, KA27-28, KW, PA20-49, PA60-78, PH30-44, ZE1-3) +£20.00

Northern Ireland: +£20.00

Isle of Wight: (PO30-41) +£10

Isles of Scilly & isle of  Man: (TR21-25, IM) +£18.00

Channel Islands: +£25.00

For orders overseas please email for a quote and we'll find the cheapest method for you.


Finally -

As a UK company we are happy to facilitate shipping an item to you if you've checked your local restrictions but please note UK electronics may be shipped at 230v with a UK plug unless stated in the description.  
 

Our Magical garden centre & warehousing are not on-site and we do not keep stock here.
If you wish to order & then collect  that is fine, but please speak to us first on 01673 878 095 to arrange a time & date.